Synopsis

In Weymouth, Dorset, Alex Polizzi arrives at The Richmoor Hotel, where Loraine, the manager and a mother of seven, navigates the complexities of family and business. Yet, Loraine’s nurturing nature has begun to overshadow sound management, leading to a decline in service and simmering discontent amongst the staff of this family-run establishment. Polizzi faces a considerable challenge: to address the internal conflicts and guide Loraine toward a more effective leadership.