As the Walk On's Bistreaux & Bar chain experiences swift growth, its founder and CEO, Brandon Landry, devises a strategy for discreet assessment and improvement. Joining him, co-owner and partner Drew Brees, a Super Bowl champion for the Ne…

The president of Anytime Fitness embarked on an unconventional initiative: she went undercover, determined to personally assess the standards of operation within her gyms. Her aim was to ensure every location maintained the highest levels o…

The proprietor and chief executive of Dippin' Dots embarked on an unannounced visit, seeking firsthand insight into the company’s operational challenges. He sought to observe the points of friction within the organization.

The chief executive and chairman of Clean Harbors embarked on an undercover assignment, seeking to assess whether the company's operations required internal reform.

Colie Edison, Chief Customer Officer of Bowlero Corp and CEO of the Professional Bowlers Association, dedicates herself to minimizing customer wait times during check-in and strives for precision in every task, whether taking food orders as…

Xavier Mufraggi, President and CEO of Club Med, Europe, Africa and the Middle East, admits to feeling unsettled when overwhelmed by drink orders behind the bar. He also carries considerable unease while maintaining his composure during the …