Synopsis

Karen Lloyd, a former care assistant, poured her life savings into opening The Crown Inn two years ago, and for a time, things progressed smoothly. Then a series of negative online reviews – a disheartening occurrence – began to surface, detailing complaints about paying £70 a night for accommodation riddled with filth. As a result, Karen started to experience financial losses. Adding to her troubles, the hotel subsequently lost one of its three stars, a decision made by the tourist board, Visit