Larry O'Donnell, President and C.O.O. of Waste Management, engages directly with his workforce, participating in tasks ranging from cleaning portable restrooms to sorting refuse and collecting waste from landfills. He has even experienced h…

President and CEO of Hooters, Cory G. Brooks, found himself unexpectedly adrift when he went undercover, the frenetic pace of the kitchen proving a considerable challenge. The pressure mounted, culminating in a situation that demanded inter…

Joe DePinto, CEO and President of 7-Eleven, undertook an unusual assignment: he went undercover within his own company. His experience revealed a gap between corporate policy and actual practice at the store level. Later, he found himself …

Dave Rife ventured into the world of undercover work, choosing a White Castle restaurant as his testing ground. The experience, however, proved less straightforward than anticipated; a clumsy moment with the bakery equipment threatened to u…

Bill Carstanjen, President & COO of Churchill Downs, has a peculiar habit: he frequently goes undercover at his own racetracks. This endeavor, however, is complicated by a rather significant personal aversion – he harbors a deep-seated fear…

Michael G. Rubin, Chairman, President, and CEO of GSI Commerce – the e-commerce powerhouse powering many of America's leading retailers – undertook an unusual assignment within his own organization. The experience revealed to him the potent…

Joel Manby, President and CEO of Herschend Family Entertainment, immersed himself in the workings of his own company, encountering a young man eager to ascend to his position. He discovered, perhaps surprisingly, that navigating the complex…

Rick L. Arquilla, President and COO of Roto-Rooter, immersed himself within the workings of his own company, an experience that stirred unexpected depths within him. Working alongside the employees, he found himself profoundly moved, their …

Chris McCann, President and COO of 1-800-FLOWERS, the nation's leading florist and online gift retailer, undertakes a period of incognito work, ultimately compelled to disclose his identity on the season finale of *Undercover Boss*.