Synopsis

Barbara Lewthwaite, fifty-seven, envisions a tranquil, ethically conscious haven nestled in the 18th-century Hollybush Inn, located in Hay-on-Wye. Her property encompasses tepees, a campsite and caravan area, a five-bedroom bed and breakfast, alongside a bar and restaurant. Yet, Barbara’s relaxed philosophy toward hospitality hasn't always fostered a sense of serenity in her visitors. Dissatisfied guests have voiced concerns regarding both the accommodations and the owner’s unconventional bar