Synopsis

Award-winning hotelier Alex Polizzi, known for her direct approach, responds to an urgent plea from Jon Sweeney, proprietor of the First In Last Out, a 17th-century pub and bed-and-breakfast in Winchester. The establishment has suffered a barrage of negative reviews, with one particularly dissatisfied guest declaring it the 'worst hotel in the UK'. On her visit, Polizzi discovers a cleaning routine that falls far short of acceptable standards. A particularly unpleasant encounter with a malfun