Alex Polizzi visits the LG Thai Derm Spa and Guest House in Loughborough, offering assistance to its owners, Hasmeeta and Bharat, who are new to the hospitality industry. Two years prior, the couple were captivated by the distinctive Thai-i…

Alex Polizzi journeys to Shanklin, a renowned seaside town on the Isle of Wight, to meet Philip and Kelly, a father-daughter duo who run the Gracellie Hotel. Years of inconsistent management, worsened by the challenges of Covid-19 and a dee…

Caer Beris Manor welcomes a visit from the Hotel Inspector. The establishment is a venture of Omar, a former real estate agent in Dubai, and his wife, Kim, alongside Kim's parents, Pete and Angie, who both worked in the pub trade. Though ne…

Alex sought out The Pack O' Cards, an inn nestled in the coastal village of Combe Martin on the North Devon coast. It was a welcoming establishment, overseen with care by Chris and Debbie, a husband-and-wife partnership.

Alex encountered Carmine, another Italian, and a newcomer to the world of hotels. Carmine was the proprietor of The Lamp Post Villa, a bed and breakfast nestled in the heart of Bath, the city renowned for its history and thermal springs.

Alex Polizzi journeys to The Falcon Hotel in Cambridgeshire, a sixteenth-century coaching inn now overseen by hotelier Colin and his daughter Jean. They acquired the lease to the historic property eleven years ago.

Alex revisits Michelangelo's, a sprawling ten-bedroom hotel, bar, and Italian restaurant nestled within four acres near Newcastle.

Rosehill House, a thirty-bedroom hotel in Burnley, is revisited by the Hotel Inspector. During her initial visit two and a half years prior, Alex encountered a father grappling with a tight schedule and a daughter consumed by despair.