Synopsis

Amidst the ongoing controversy surrounding the Post Office, Panorama turns its attention to the United Kingdom’s other major postal service, Royal Mail. Millions depend on the delivery of letters for essential matters – hospital appointments, tax returns, legal correspondence – yet, as reporter Zoe Conway uncovers, reliable delivery is not always guaranteed. In the past year alone, the company faced a fine exceeding £5 million for failing to meet its targets. Panorama speaks with whistleblowers