Synopsis

Smart meters promise simpler, more affordable energy bills. But is this the complete picture? In 2011, the coalition government outlined plans to install these meters in every home, aiming for completion by 2019. Yet, years later, less than two-thirds of households have them, and millions malfunction. Zoe Conway explores the reasons behind these widespread issues, which leave customers frustrated and facing unexpected costs. She also reveals that the reliability of your smart meter may vary depe