Synopsis

As the height of the summer holiday season approaches, a wave of disruptions – strikes, delays, cancellations – is testing the limits of the UK’s airports and airlines. For Panorama, Rachel Burden journeys into the heart of the aviation industry, both within the UK and across Europe. Her investigation features stories from travellers battling for compensation, alongside an analysis of which airlines are delivering the best and worst service. Burden also offers essential consumer advice for navig