Synopsis

Rachel, in a moment of carelessness, damages Joey's armchair – the one he affectionately calls Rosita. While they browse for a replacement, a curious thing happens: Rosita seems to have mended itself. Elsewhere, Phoebe takes on a temporary position as a telemarketer for an office supply company. Her initial call takes an unexpected turn when she discovers her first client is contemplating ending his life, prompting her to intervene with heartfelt compassion. Meanwhile, Ross and Monica learn that