Synopsis

Picture this: a fall, a devastating accident, or the unthinkable—abduction. In such moments, 911 becomes the only thread connecting you to help. But what happens when that lifeline fails? When the assistance needed doesn't arrive, or worse, when emergency responders are dispatched to the wrong location? America’s 911 system receives nearly 240 million calls annually, and a disturbing rise in dispatch errors can have fatal consequences. Edward and Ada understand this pain intimately. They lost